Refund Policy

Last updated: [Insert Date]

At Tecric, we aim to deliver high-quality websites and digital solutions that meet our clients’ business goals. We understand that circumstances can change, so this Refund Policy explains how cancellations and refund requests are handled.

By purchasing our services, you agree to the terms outlined below.

Overview

Due to the personalised nature of our services, including website design, development, and digital solutions created specifically for each client, refund eligibility depends on the stage of the project and the work completed.

Setup fees cover initial planning, strategy, design, development preparation, and resources required to begin your project. These fees may become non-refundable once work has started.

Before Work Begins

If you request cancellation before your kickoff call or before any project work has started, you may be eligible for a refund of payments made, excluding any non-refundable processing fees or third-party costs.

Refund requests must be submitted in writing by contacting our team.

Cancellation After Kickoff Call but Before Build Begins

The kickoff call marks the beginning of the planning and discovery stage of your project.

If you cancel after the kickoff call but before website development begins:

Any completed planning, strategy, research, or preparation work will be deducted from any potential refund.
Any remaining refundable amount will be reviewed on a case-by-case basis.
Setup fees may be partially or fully non-refundable depending on the work completed.

Cancellation During Website Build

Once website design and development has started, resources, time, and project work have already been allocated.

If you cancel during the build stage:

Payments made for completed work are non-refundable.
Any remaining balance will depend on the amount of work completed and resources committed.
Any outstanding invoices for completed work remain payable.

Where possible, we may provide completed work up to the cancellation point, subject to payment being settled.

Cancellation After Website Completion but Before Launch

If your website has been completed and is awaiting final approval or launch:

Refunds are generally not available as the agreed service has been substantially completed.
Any outstanding payments must be settled before website files, access, or launch services are provided.
Additional revisions outside the agreed scope may require additional payment.

Monthly Subscription Cancellation

For services billed monthly, including website packages with ongoing support:

You may cancel your subscription by providing notice before your next billing cycle.
Cancellation will take effect at the end of the current paid billing period unless otherwise agreed.
Payments already made for the current billing period are generally non-refundable.

Any included hosting, maintenance, updates, or marketing support will continue until the end of the paid period.

Annual Plans

For annual subscriptions:

Payment is made upfront for the selected service period.
Annual payments are generally non-refundable once the service has started.
Cancellation will prevent renewal at the end of the current term.

Third-Party Costs

Certain services may involve third-party providers, including:

Domain registrations
Hosting services
Software subscriptions
Email services
Payment processing fees
Marketing platforms

Third-party costs are subject to the refund policies of those providers and may not be refundable.

Service Issues and Revisions

We are committed to delivering services as agreed.

If you believe there is an issue with the service provided, please contact us so we can review the concern and work towards a suitable resolution.

Refunds will not normally be provided for:

Changes of mind after work has started
Delays caused by missing client information or feedback
Client dissatisfaction caused by requirements outside the agreed scope
Services already completed or delivered

How to Request a Refund

To request a refund review, please contact us with:

Your name and business details
The service purchased
The reason for your request
Any supporting information

We will review your request and respond within a reasonable timeframe.

Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our services or legal requirements.

Any updates will be published on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Refund Policy, please contact us:

Company: Tecric
Email: hello@tecric.com
Address: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF