Terms & Conditions

These Terms & Conditions outline the agreement between Tecric (“we”, “us”, “our”) and you (“the client”) when purchasing our website design, hosting, marketing, and related services.

By purchasing our services or using our website, you agree to these Terms & Conditions.

About Our Services

Tecric provides website design, website development, hosting, maintenance, marketing systems, and related digital services for businesses.

Our services may include:

• Custom website design and development
• Website hosting and domain support
• Website maintenance and updates
• SEO foundations and optimisation
• Marketing systems, including analytics, advertising support, email/SMS marketing, and reputation management
• Business consultations and website reviews
• Custom development and digital solutions

The exact services included will depend on the package or service selected at the time of purchase.

Service Packages

Our website packages are designed to provide different levels of support depending on your business needs.

Package features, pricing, and inclusions are outlined on our Pricing page and may include:

Starter Package

Designed for businesses needing a professional online presence with essential website features.

Builder Package

Designed for growing businesses requiring a larger website, content support, and additional marketing functionality.

Professional Package

Designed for businesses requiring a complete digital system, including advanced website features, marketing tools, automation, and ongoing support.

Payment Terms

Payment terms depend on the service or package selected.

Where applicable:

• Setup fees must be paid before work begins.
• Monthly subscriptions are billed on a recurring basis.
• Annual plans must be paid in advance unless otherwise agreed.
• Payments must be made using the approved payment method provided at checkout or through our agreed payment process.

Failure to make payments may result in suspension of services until outstanding balances are settled.

We reserve the right to update pricing for future billing periods. Clients will be notified of any pricing changes before renewal.

Project Start and Client Responsibilities

Work will begin once:

• Payment has been received
• Required information has been provided
• The client onboarding process has been completed

To ensure projects are completed efficiently, clients are responsible for providing:

• Business information
• Branding assets, including logos and images where required
• Website content and materials
• Feedback and approvals within reasonable timeframes

Delays caused by missing information, delayed responses, or unavailable approvals may affect project timelines.

Website Design and Approval Process

We will work with clients throughout the design and development process.

Once the website has been completed, the client will have an opportunity to review the work and request reasonable amendments before launch.

Any additional work outside the agreed project scope may require an additional fee.

A website will be considered approved once:

• The client confirms approval, or
• The client has failed to provide feedback within a reasonable timeframe after review requests.

Project Timelines

Project timelines vary depending on the size and complexity of each website.

Estimated timelines may be provided during onboarding; however, completion dates are dependent on:

• Client responsiveness
• Availability of required content and information
• Project requirements and revisions

Tecric is not responsible for delays caused by circumstances outside our reasonable control, including client delays.

Website Ownership and Content Rights

Once all agreed payments have been completed, ownership rights for the completed website design and client-specific content will transfer to the client, unless otherwise agreed.

Tecric retains ownership of:

• Internal systems
• Development frameworks
• Software tools
• Processes
• Templates and reusable components

Clients may not copy, resell, or distribute Tecric-owned materials without written permission.

Tecric reserves the right to display completed projects within its portfolio unless otherwise agreed.

Hosting and Domain Services

Where hosting or domain services are included within a package:

• Hosting services will be provided according to the package purchased.
• Domain registration or transfer support may be provided where included.
• Domain ownership remains with the client once registered in the client’s name.

Clients are responsible for ensuring domain information and renewal details remain accurate.

Hosting services may depend on third-party providers. While we aim to provide reliable service, we cannot guarantee uninterrupted availability at all times.

Maintenance and Support

Where included within a package, maintenance and support may cover:

• Website updates
• Technical fixes
• Security updates
• Content changes within agreed limits

Requests outside the included service scope may be charged separately.

Cancellation and Refund Policy

Clients may request cancellation of services by contacting us.

Cancellation terms depend on the type of service purchased:

• Setup fees may be non-refundable once work has started.
• Monthly subscriptions may require notice before the next billing cycle.
• Annual plans may not be refundable once the service period has started unless required by law.

If a client cancels during the project, fees already paid may cover work completed up to the cancellation date.

Any refund requests will be considered in accordance with applicable consumer protection laws.

Marketing Services

Where marketing services are included, Tecric will provide agreed services based on the selected package.

While we use professional strategies and best practices, we cannot guarantee specific business results, including:

• Number of leads
• Sales revenue
• Search engine rankings
• Advertising performance

Results depend on various factors, including market conditions, competition, business offering, and client involvement.

Limitation of Liability

Tecric will provide services with reasonable care and skill.

We are not responsible for:

• Losses caused by third-party services
• Business decisions made using our services
• Loss of revenue, profits, or opportunities
• Issues caused by client-provided content or information

Our liability will be limited to the amount paid by the client for the relevant service, except where liability cannot legally be limited.

Governing Law

These Terms & Conditions are governed by the laws of [Insert Country/Jurisdiction].

Any disputes relating to these Terms will be subject to the jurisdiction of the relevant courts.

Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be published on this page with an updated revision date. Continued use of our services after changes are published means you accept the updated Terms.

Contact Us

If you have questions regarding these Terms & Conditions, please contact us:

Company: Tecric
Email: hello@tecric.com
Address: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF